Returns Policy

• If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund.
• To be eligible for a refund, items must be in the same condition you received them and in the original packaging.
• Refunds will not be granted if the product, original packaging, or accessories are damaged.

How to Initiate a Return:

1. Contact Support: Email us at support@zenocase.com with photos or a video showing the product and its packaging to assess their condition.
2. Return Approval: Upon approval, we will provide you with the return address.
3. Shipping: Send the product back to us with a tracking number, as we cannot be responsible for lost returns.
4. Refund Processing: Refunds are issued to the original payment method. Please note that shipping fees are non-refundable.

Faulty, Damaged, or Incorrect Products

• Immediate Action Required: If you receive a faulty, damaged, or incorrect item, please email us immediately at support@zenocase.com with your order number and visual proof of the issue.
• No-Cost Replacement: We will replace the faulty item free of charge.

Order Cancellation

• Cancellation Window: If you wish to cancel your order after payment has been processed but before dispatch (typically within 1-2 business days), contact us immediately.
• Post-Dispatch: Once dispatched, orders cannot be canceled; you must return the item upon receipt to get a refund.

Non-Receipt of Orders

• Tracking Inquiry: If your order tracking indicates delivery but you have not received your order, contact us within one week of the delivery date.
• Investigation and Resolution: We will investigate the issue and may issue a refund or replacement based on the outcome.

Processing Returns

• Return Handling: We aim to process returns within two days of their arrival.
• Refund Timeline: Allow three to seven business days for the refund to appear in your account, depending on your bank.

Warranty Coverage

• GoVoice Wireless Mic: One-year
• Elite: One-year
• ArmorShield: One-year
• Active Stylus Pen: One-year
• Screen Protector: One-year
• 7-in-1 Connector Hub: One-year
• SafeShell: One-year

Warranty Conditions:

• Coverage: The warranty covers only defects in materials and manufacturing and excludes damage from misuse, accidents, normal wear and tear, unauthorized modifications.
• Repair or Replacement: During the warranty period, defective products will be repaired or replaced with new or refurbished items.
• Geographical Limitations: The warranty is valid only in the country of purchase and is void if the product is taken abroad.
• Eligibility: The warranty applies only to the original purchaser and is non-transferable.

Exclusions from Warranty Coverage:

• Non-quality related issues after 30 days of purchase
• Damage from misuse, accidents, normal wear and tear, unauthorized modifications
• Items fully refunded
• Expired warranty period products
• Unauthorized reseller purchases
• Lost or stolen products
• Free promotional items
• Insufficient proof of purchase

How to Make a Warranty Claim:

1. Request Replacement: Email support@zenocase.com with your proof of purchase and order number.
2. Show Proof: Submit a video or photos clearly demonstrating the defect.
3. Return Product: Ship the defective product to our warehouse at the address provided.

Customer Support

• For any inquiries about our return, refund, and warranty policies, please contact us at support@zenocase.com. Our customer support team is ready to assist you.

Please note:

• Due to high demand, some orders may arrive in generic packaging. Rest assured, your product's quality and warranty remain unaffected. We appreciate your understanding.