Warranty and Returns Policy

Returns Policy

  • If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund.
  • To be eligible for a refund, items must be in the same condition you received them and in the original packaging.
  • Refunds will not be granted if the product, original packaging, or accessories are damaged.

How to Initiate a Return:

  1. Contact Support: Email us at support@zenocase.com with photos or a video showing the product and its packaging to assess their condition.
  2. Return Approval: Upon approval, we will provide you with the return address.
  3. Shipping: Send the product back to us with a tracking number, as we cannot be responsible for lost returns.
  4. Refund Processing: Refunds are issued to the original payment method. Please note that shipping fees are non-refundable.

Faulty, Damaged, or Incorrect Products

  • Immediate Action Required: If you receive a faulty, damaged, or incorrect item, please email us immediately at support@zenocase.com with your order number and visual proof of the issue.
  • No-Cost Replacement: We will replace the faulty item free of charge.

Order Cancellation

  • Cancellation Window: If you wish to cancel your order after payment has been processed but before dispatch (typically within 1-2 business days), contact us immediately.
  • Post-Dispatch: Once dispatched, orders cannot be canceled; you must return the item upon receipt to get a refund.

Non-Receipt of Orders

  • Tracking Inquiry: If your order tracking indicates delivery but you have not received your order, contact us within one week of the delivery date.
  • Investigation and Resolution: We will investigate the issue and may issue a refund or replacement based on the outcome.

Processing Returns

  • Return Handling: We aim to process returns within two days of their arrival.
  • Refund Timeline: Allow three to seven business days for the refund to appear in your account, depending on your bank.

Warranty Coverage

  • Elite: One-year
  • ArmorShield: One-year
  • Active Stylus Pen: One-year
  • Screen Protector: One-year
  • 7-in-1 Connector Hub: One-year
  • SafeShell: One-year

Warranty Conditions:

  • Coverage: The warranty covers only defects in materials and manufacturing and excludes damage from misuse, accidents, normal wear and tear, unauthorized modifications.
  • Repair or Replacement: During the warranty period, defective products will be repaired or replaced with new or refurbished items.
  • Geographical Limitations: The warranty is valid only in the country of purchase and is void if the product is taken abroad.
  • Eligibility: The warranty applies only to the original purchaser and is non-transferable.

Exclusions from Warranty Coverage:

  • Non-quality related issues after 30 days of purchase
  • Damage from misuse, accidents, normal wear and tear, unauthorized modifications
  • Items fully refunded
  • Expired warranty period products
  • Unauthorized reseller purchases
  • Lost or stolen products
  • Free promotional items
  • Insufficient proof of purchase

How to Make a Warranty Claim:

  1. Request Replacement: Email support@zenocase.com with your proof of purchase and order number.
  2. Show Proof: Submit a video or photos clearly demonstrating the defect.
  3. Return Product: Ship the defective product to our warehouse at the address provided.

Customer Support

  • For any inquiries about our return, refund, and warranty policies, please contact us at support@zenocase.com. Our customer support team is ready to assist you.
Please note:
  • Due to high demand, some orders may arrive in generic packaging. Rest assured, your product's quality and warranty remain unaffected. We appreciate your understanding.